Help Desk & Customer Support
Posted in Inflectra
KronoDesk
Take Your Customer Support to the Next Level
With Inflectra’s Kronodesk: a powerfull and flexible Helpdesk software
Help Desk
- Easy to use web-based help desk ticket submission
- Automated email notifications when tickets updated
- Track ticket change history and comments
- Customizable fields, status, priorities and workflows
- Ability to create tickets from email messages
Support Forums
- Setup user support forums so your customers can help each other
- Central dashboard so that agents can monitor forum posts and tickets
- Organize forums/threads into multiple categories
- Subscribe to forums/threads by email or RSS
Knowledge Base
- Upload articles and FAQs for common problems
- Organize KB articles into multiple categories
- Knowledge base can be sorted and searched by keyword and category
- A web-based reporting engine
- A web-based user interface that includes mobile support
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