FreshDesk – Customer Support Help Desk
Posted in Freshworks
Solve inquiries faste & personalize conversations with intuitive & collaborative support
With Freshdesk, you can:
• Streamline all your customer conversations in one place
• Automate your repetitive work and save time
• Collaborate with other teams to resolve issues faster
and much more…
Customer service is now digital, and always-on. As a result, it’s more important than ever for businesses to deliver fast, intelligent, and intuitive customer support in order to meet today’s customer expectations. Freshdesk Omnichannel unifies the customer service journey across channels, makes conversations smarter with powerful AI, and empowers agents with real-time context and collaboration. Only Freshdesk helps businesses to scale faster by simplifying innovation with a unified and intelligent customer support platform.
Problems we solve:
- Disparate Channels across the Customer Journey - An explosion of new engagement channels has resulted in siloed experiences with hidden costs and high complexity
- Agent Fatigue and Swivel Chair – Retaining customer support agents is a continuous battle, because they often face burn out due to high complexity in their jobs with fragmented systems
- Limited ability to scale and evolve customer support – Highly manual support skyrockets the costs to serve and legacy
Value We Offer:
- Meet Customers Anywhere: Power intelligent conversations with customers
- Make Every Agent a Hero: Give agents automated, unified, and contextual experiences
- Scale Faster with Lower TCO: Innovate with the freedom to launch what you need, when you need it
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